Refund and Returns Policy

1. Overview

At FedEx Global, we are committed to ensuring a seamless shipping experience. If you encounter any issues with your shipment, we offer a clear and fair refund and return policy.

2. Returns Eligibility

We accept returns only under the following conditions:

• The item was damaged during shipping.
• The wrong item was delivered.
• The package was lost in transit.

To qualify for a return, you must submit a request within [X] days of receiving the package.

3. Refund Policy

Refunds are available in the following cases:

• Lost or undelivered shipments after investigation.
• Damaged goods with valid proof (photos required).
• Canceled orders before shipping dispatch.

Refunds will be processed within [X] business days to the original payment method.

4. How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

1. Contact our support team at info@freightexpress.com with your order details.
2. Provide supporting documents (photos, tracking details, etc.).
3. Wait for approval and follow the return instructions provided.

5. Non-Refundable Items

The following items are not eligible for refunds or returns:

• Perishable or time-sensitive goods.
• Items returned without prior authorization.
• Shipments delayed due to external factors (weather, customs, etc.).

6. Late or Missing Refunds

If you haven’t received your refund, please:

• Check your bank account.
• Contact your credit card provider, as processing may take time.
• If still unresolved, email us at info@freightexpress.com with your order details.
• .

7. Contact Us

For any refund or return inquiries, reach out to our customer support at:
📧 Email: info@freightexpress.com
📞 Phone: [Customer Service Number]

We appreciate your trust in FedEx Global and strive to offer the best shipping experience.